Terms of service

1. Who we are

PestfreeLK provides pest control services and sells pest control equipment in Sri Lanka. These terms apply to both, and to everything on this website.

Using the site means accepting these terms. If you do not accept them, do not book with us, and tell us why, because it may be a term worth changing.

2. Quotes and prices

Any price on this site is an indication until we have seen the property. The written quote we send after the written quote is the price.

A written quote is valid for thirty days from its date unless it says otherwise.

Prices are in Sri Lankan rupees. Where tax applies it is shown separately before you confirm, never added afterwards.

Equipment prices are those shown on the product page at the moment you place the order. If a price is obviously wrong, a decimal point in the wrong place, we will contact you rather than either honouring it or silently cancelling.

3. Booking, changing and cancelling a visit

The quote is free and carries no obligation. Nothing is charged for a visit that ends with us telling you there is no problem, or that the problem is one we cannot solve.

Please give us twenty-four hours’ notice to move or cancel a booked treatment. Inside that we may charge for the technician’s time, and we will tell you before we do.

If we have to move a visit, you hear it from us before the day rather than after the slot has passed.

4. What we need from you

Access to the property at the agreed time, and somebody over eighteen present.

The preparation set out in the note we send the day before, usually moving food, covering aquariums, and keeping pets out of the treated area for the stated re-entry time.

Telling us about anybody in the property who is pregnant, has a respiratory condition, or has a relevant allergy, so we can choose the treatment accordingly. We would rather know before we arrive.

5. What is covered

The quotation states the treatment, the areas it covers and the price. That document is what the work is measured against, so read it before you agree and ask us about anything on it you are not sure of.

If something about the treatment is not right, tell us. We would far rather hear about it and come to an arrangement than have you leave it, and what that arrangement looks like depends on what happened.

We do not promise a fixed warranty period, and we would rather say so plainly than print a term we could not honour. Pest activity depends on the building and on what happens in it after we leave, and no honest treatment can guarantee otherwise.

6. Payment

Payment terms are on your quote. Unless it says otherwise, treatment is payable on completion and equipment is payable when the order is placed.

Business customers on a contract are invoiced monthly in arrears, payable within thirty days.

Card payments are processed by a payment gateway. Any surcharge a payment method carries is shown on the method itself before you choose it, so the total does not change after you have picked one.

7. Equipment orders, delivery and returns

Delivery charges are shown before you confirm the order, and are calculated per product per unit.

Unopened equipment in its original packaging may be returned within seven days of delivery for a refund of the goods, less the outbound delivery charge. Tell us first so we know it is coming.

Chemicals and consumables cannot be returned once the seal is broken, for reasons that should be obvious.

If something arrives damaged or faulty, tell us within forty-eight hours and we will collect it at our cost and replace or refund it.

8. Liability

We carry insurance for the work we do, and we are responsible for damage our technicians cause through negligence.

We are not liable for damage caused by a pest before we were engaged, nor for losses we could not reasonably have foreseen, a closed kitchen, a cancelled booking, lost trade.

Nothing in these terms limits liability for death or personal injury caused by our negligence, or for anything else that cannot lawfully be limited.

9. Complaints and governing law

Tell us first, and quickly. Most complaints about pest control are a visit that was missed or a treatment that has not worked yet, and both are usually fixed by a phone call and another visit.

These terms are governed by the law of Sri Lanka, and the courts of Sri Lanka have jurisdiction.