Privacy policy

1. What we collect

Your name, phone number, email and service address when you request a quote or place an order, plus the details of the work carried out. Card details are handled by the payment gateway and never reach our servers.

If you send us an enquiry we also keep what you told us about the property and the problem, because that is what lets a technician arrive prepared rather than asking you everything again on the doorstep.

Our servers keep ordinary web logs, the address you requested, the time, and the network address it came from. These are used to keep the site up and to stop the enquiry form being abused, and nothing else.

2. How we use it

To answer your enquiry, quote for the work, carry it out and invoice you. That is the whole of it.

We will telephone or message you about a job you have asked us about. We do not add you to a mailing list because you asked for a quote, marketing email is a separate thing you have to ask for, and every one of those carries a one-click unsubscribe.

We do not sell your details, and we do not swap them with anybody for marketing purposes.

3. Who else sees it

Our own technicians and office staff, so far as they need it to do the job.

The companies that run parts of the service for us: our hosting and database provider, the email and SMS services that send your confirmations, and the payment gateway if you pay by card. Each of them sees only what that job needs.

Google, but only for counting visits, and only if you agreed to it when the site asked. That records which pages were viewed, not who you are, we do not send it your name, your telephone number, your address or anything you typed into a form. Decline and nothing goes to Google at all. The cookie policy explains it in full.

Anybody we are legally obliged to give it to. We will tell you if that happens, unless we are prohibited from doing so.

PestfreeLK shares a login system with another site run by the same owner, so one account can be used across both. Your orders, quotes and enquiries with PestfreeLK stay with PestfreeLK and are not visible to the other site.

4. How long we keep it

Enquiries that do not become jobs: two years, then deleted. People come back to us about a quote a season later more often than you would think.

Job and order records, including invoices: seven years, because tax and accounting rules require it.

Web and rate-limit logs: thirty days.

If you ask us to delete something before those periods are up, we will, unless it is part of a record we are required to keep.

5. Your rights

You can ask what we hold about you, ask for it to be corrected, ask for it to be deleted, or ask us to stop using it for anything but a job in progress. Sri Lanka’s Personal Data Protection Act No. 9 of 2022 sets out these rights, and we intend to honour them whether or not a particular clause is yet in force.

There is no charge for asking, and no form to fill in, a phone call is enough. We may need to confirm who you are before handing over personal details, which usually means calling you back on the number we hold.

6. Security

The site is served over HTTPS, and our database enforces per-account access rules at the database itself rather than trusting the website to ask nicely.

Card details are entered on the payment gateway’s own page, not ours. We never see or store a full card number.

If something we hold is ever exposed, we will tell the people affected directly and say plainly what was involved.

7. Contact

Write to us at the email address on our contact page, or telephone the number in the footer of any page. We answer data questions in writing within one working day and resolve them within thirty days.